Refund policy

We want you to be happy with your order.

    • Damaged or faulty items: If your order arrives damaged, faulty, or incorrect, we’ll replace it or give you a full refund at no extra cost. We may ask for photos so we can sort it quickly.

    • Changed your mind? UK and EU customers have 30 days from receiving their order to return items for any reason. Just let us know and send them back — return postage is your responsibility. There is a 1% restocking fee.

    • After 30 days: Returns are at our discretion, and return shipping is paid for by the buyer.

    • Condition of returns: Items must be returned in the same condition you received them, though it’s fine if they’ve been opened or tried on.

    • Refunds: Once we receive your return, we’ll process your refund within 14 days.

    • Outside the UK/EU: If you’re shopping from abroad, your local consumer rights may also apply and we’ll respect them.

  • All transactions are governed by the laws of England and Wales.

  • Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK and EU customers have a statutory right to cancel their order within 14 calendar days of receipt, without providing a reason.

  • Customers exercising their right to cancel must notify us in writing within the 14-day period and return the goods within 14 days thereafter. Refunds will be issued within 14 days of receiving the returned goods, or evidence of return, whichever is sooner.

  • Return costs for cancelled or unwanted goods are borne by the customer, unless goods are defective, damaged, or incorrectly supplied.

  • Where goods are faulty, damaged on arrival, or incorrectly described, we will cover the cost of return postage and provide a full refund or replacement. We may require photographic evidence of the defect before authorising the return.

  • Goods must be returned in substantially the same condition as delivered. Reasonable handling to establish the nature, characteristics, and functioning of the goods is permitted.

  • For customers outside the UK/EU, local consumer protection laws may grant additional rights, which we will honour in compliance with applicable law.