Shipping policy

Shipping Policy

Last updated: 29 July 2026

Studio Lostit creates original artist-designed clothing, accessories and home products. Our products are made to order through specialist print-on-demand fulfilment partners and are shipped directly to you.

This policy explains how production, shipping, delivery, customs and delivery problems are handled.

1. Where we ship

We ship only to countries and regions currently available through the Studio Lostit checkout.

The destinations we serve may change as carrier availability, product availability, customs requirements and fulfilment services change.

A country being available at checkout does not necessarily mean that every Studio Lostit product can be delivered there. Product availability can vary by destination. A shipping option will only be offered where the products in your cart can currently be serviced for the delivery address entered.

If no shipping option appears after entering a complete delivery address, one or more products in your cart may not currently be available for that destination. Please contact us through our Contact page before attempting a different address or placing a replacement order.

2. Made-to-order production

Studio Lostit does not hold a warehouse of finished products. Once an order is accepted, the relevant products are sent for production.

Most orders are produced within 2–5 business days, although this is an estimate rather than a guarantee. Production can take longer during busy periods, following stock interruptions or where a product needs to be remade following a quality-control check.

Business days do not include weekends or public holidays applicable to the fulfilment facility.

Production time and shipping time are separate. Your estimated delivery period includes both:

Production time + carrier transit time = estimated delivery time

3. Shipping charges

Shipping charges are calculated at checkout using the products in your cart, their quantity, the available fulfilment route, your delivery address and the shipping services currently offered by the carrier.

The shipping charge shown before payment is the Studio Lostit shipping charge applicable to that order.

Because rates are calculated for the particular order, shipping prices may differ between:

  • products;
  • order quantities;
  • countries and regions;
  • postal areas within the same country;
  • available delivery services.

Adding or removing an item may also change the available service or total shipping price.

4. Estimated delivery

Where an estimated delivery window is displayed at checkout, in your order confirmation or in your dispatch confirmation, that is the delivery estimate applicable to your order.

Most orders require approximately 2–5 business days for production, followed by approximately 1–20 business days in transit, depending on the destination and shipping service.

These periods are estimates. They are not guaranteed delivery dates.

Where no specific delivery period has been agreed, we aim to deliver within 30 days of accepting your order. Where checkout clearly provides a longer estimated delivery window and you proceed with the purchase, that displayed window will apply.

Please allow additional time during:

  • major public holidays;
  • exceptionally busy retail periods;
  • severe weather;
  • carrier disruption;
  • customs inspections;
  • international transport disruption;
  • temporary product or packaging shortages.

Nothing in this policy limits your statutory rights where an order is not delivered within an agreed or legally required time.

5. Fulfilment location

Studio Lostit is a United Kingdom business, but your order will not necessarily be manufactured or dispatched from the United Kingdom.

Our fulfilment partner selects a suitable facility according to the product ordered, destination, available stock, production capacity and delivery service.

We cannot guarantee that an order will be made in, or shipped from, a particular country or facility.

6. Orders containing several products

Products in the same order may be produced at different facilities or become ready at different times.

Your order may therefore arrive in more than one parcel. Separate parcels may:

  • be dispatched on different dates;
  • use different carriers;
  • have separate tracking numbers;
  • arrive on different days.

A partial delivery does not necessarily mean that another item is missing. Please check your dispatch emails and tracking information for any additional parcels.

7. Tracking information

Where tracking is available, we will send it to the email address supplied with the order after the parcel has been dispatched.

Tracking may take up to 24–48 hours to begin showing movement after a shipping label is created. Some services provide only limited tracking, particularly after a parcel transfers to a local postal service.

Please check that your email address is correct and review your spam or junk folder if you have not received a dispatch message.

8. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check carefully:

  • recipient name;
  • building or house number;
  • street;
  • apartment, unit or floor;
  • town or city;
  • region or state where required;
  • postcode or ZIP code where applicable;
  • country;
  • telephone number where requested.

Orders can enter production soon after payment. Contact us immediately if you notice an address error, but we cannot guarantee that an address can be changed once production or shipping preparation has begun.

We will never ask a customer to invent a postcode or other address information for a location that does not use it.

Where a parcel is returned or must be resent solely because the customer supplied an incomplete or incorrect address, we may ask the customer to pay the actual cost of reshipping, where permitted by applicable law.

9. Customs, import duties and local taxes

International orders may cross a customs border even where Studio Lostit or the customer is located within a different region.

The checkout will show any taxes, duties or import charges that Studio Lostit is able and required to collect in advance.

Where duties or import charges are not shown as collected at checkout, the destination country may charge the recipient before or upon delivery. These amounts are set by local authorities and carriers. Studio Lostit does not control or receive them.

Customs charges can depend on:

  • destination;
  • declared order value;
  • product classification;
  • country of manufacture or dispatch;
  • local tax and import rules.

Customers are responsible for charges lawfully imposed by their destination country where those charges were not collected at checkout.

Customs processing can also delay a parcel beyond its original carrier estimate.

10. Refused, unclaimed or undeliverable parcels

A parcel may be returned following:

  • an incorrect or incomplete address;
  • unsuccessful delivery attempts;
  • failure to collect it from a collection point;
  • refusal of delivery;
  • failure to pay a required local customs charge;
  • restrictions imposed by the destination country.

Please contact Studio Lostit if tracking shows that a parcel is being returned.

Any refund, replacement or reshipment will depend on the reason for the return, whether the parcel is physically recoverable and the rights available under applicable consumer law. Additional shipping costs may apply where the return was caused by information or instructions supplied by the customer.

11. Delayed or apparently lost orders

Carrier estimates can occasionally be exceeded.

If the estimated delivery window has passed:

  1. check the tracking information;
  2. check with other members of the household, neighbours, reception or a designated safe place;
  3. check for a delivery-attempt or collection notice;
  4. contact Studio Lostit with your order number.

Please contact us as soon as reasonably possible when a parcel appears lost. Early notification helps us investigate with the fulfilment partner and carrier.

Your purchase contract is with Studio Lostit. Customers should contact us rather than attempting to resolve an order directly with the fulfilment facility.

12. Damaged, defective or incorrect deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective, misprinted or materially different from what you ordered, contact us promptly through our Contact page. Include:

  • your order number;
  • a description of the problem;
  • a clear photograph of the whole item;
  • close-up photographs showing the defect or damage;
  • photographs of damaged packaging where relevant;
  • the shipping label where requested.

Keep the product and packaging until we have reviewed the issue.

Do not send an item to the return address printed on the parcel without first receiving instructions from Studio Lostit. A fulfilment or carrier address is not necessarily an authorised customer-returns address.

Further information about returns, replacements and refunds is contained in our Refund Policy.

13. Changes and cancellations

Because products are made to order and production may begin quickly, shipping or address changes are not guaranteed after an order has been submitted.

Please contact us immediately if you believe an order contains an error.

The fact that an item is made to order does not remove any cancellation, refund or consumer rights that apply under the law governing your purchase. Our Refund Policy explains how cancellations and returns are handled.

14. Contacting Studio Lostit

For help with production, dispatch, tracking or delivery, contact Studio Lostit through the Contact page or reply to your order-confirmation email.

Please include your order number and the email address used to place the order.

15. Your legal rights

This Shipping Policy forms part of our Terms of Service and should be read alongside our Refund Policy and Privacy Policy.

Nothing in this Shipping Policy excludes, restricts or replaces any rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.